JOB TITLE: Learning and Development Manager
DEPARTMENT: Human Resources
REPORTS TO: Executive Director, Talent & Culture
CLASSIFICATION: Full-Time, Exempt
GENERAL SUMMARY
Under the direction of the Executive Director, Talent and Culture partners with museum leadership and key stakeholders to help drive the organization-wide learning and development strategy.
ESSENTIAL FUNCTIONS
- Partner with stakeholders to assess training needs on an organization, division, department, and individual level.
- Ensure alignment of learning and development opportunities with museum strategic goals and initiatives.
- Maintain curriculum architecture and learning paths
- Recommend appropriate learning and development opportunities and delivery methods taking into consideration learner needs, departmental goals, and available resources.
- Manage the annual goal setting and performance management process.
- Collaborate with directors, managers and supervisors to administer the new employee onboarding program.
- Collaborate with strategy group to administer the manager training program.
- Research, develop, implement, assess and maintain collaboration tools, support tools,
- and best practices to support the learning and development strategy.
- Coach people managers on the design and implementation of individual development plans.
- Research, recommend, design, develop and facilitate organization-wide as well as department specific learning and development programs that help build organizational performance and capability.
- Procure outside training resources as needed.
- Identify technology needs and recommend solutions to implement the learning strategy. Assess the effectiveness and application of learning and development through metrics.
- Compile reports and make recommendations for improvements as needed.
- Chair the Learning and Development Team. Garner input from the team in order to shape learning and development opportunities.
- Manage relationships with vendors and consultants related to learning and development. Maintain data within the Learning Management System.
- Supports other human resources and museum projects and initiatives related to employee learning and development as assigned.
- Manage the learning function budget within the overall human resources and museum budget.
- Schedule training sessions, book rooms, track attendance, and prepare materials.
- Performs other duties as assigned.
QUALIFICATIONS
EDUCATION AND EXPERIENCE
Bachelor's degree in Human Resources, Education or related field from an accredited college or university required. A minimum of five years of experience in training and development required. Experience with learning management systems and self-authoring programs required. Training and development certifications preferred. Additional years of experience may be substituted for the degree requirement.
KNOWLEDGE, SKILLS AND ABILITIES
- Must have excellent interpersonal and customer services skills and must have the ability to establish and maintain effective relationships with all employees.
- Must be able to handle highly confidential information with discretion.
- Must have strong facilitation and presentation skills.
- Knowledge of adult learning methodologies.
- Must have the ability to collaborate with diverse departments and employees.
- Must have strong project management skills.
- Must have solid office administration skills, be able to maintain files and keep items in a logical and organized manner as well as have the ability to operate most office equipment.
- Must possess excellent oral and written communication skills, as well as strong organizational skills, and have acuity with detail.
- Must be proficient in latest version of Microsoft Office products, including Word, Power Point, Outlook, Excel, SharePoint and Office 365.
- Must have the ability to work well under pressure, handle multiple priorities and meet deadlines; must have the ability to work independently with minimal supervision.
- Must possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.
- Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email.
This job describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate.
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