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  • August Monthly Virtual Event: From Order Taker to Trusted Advisor - Evolution of L&D

August Monthly Virtual Event: From Order Taker to Trusted Advisor - Evolution of L&D

  • Tuesday, August 10, 2021
  • 5:00 PM - 7:00 PM
  • Online (Zoom details will be sent after registration)


  • This is for members of ATD chapters other than Detroit (e.g. Ann Arbor, Central Ohio, etc.)
  • Requires Code

Registration is closed

august 2021 Monthly virtual event

From Order Taker to Trusted Advisor - Evolution of L&D

Tuesday, August 10th, 2021
5:00pm - 7:00pm

LOCATION: Zoom (connection details will be provided upon registration)

ATD Detroit and other ATD Chapter Members: Free
Non-Members: Free for our August meeting only! Join us!

Session Schedule

5:00 - 5:30 Networking

5:30 - 7:00 From Order Taker to Trusted Advisor - Evolution of L&D

Session Description

For years the Learning & Development (L&D) industry has been treated like order takers. "Create a two-hour web-based training", "design a job-aid", or "deliver an instructor-led program in 4 hours" are examples of common orders we receive. Although L&D has the potential to change the lives of our learners, contribute to organizational strategies, and drive business impact, our success is limited if we do not evolve from acting like order takers and, instead, be recognized as consultative learner-centric business partners, also known as Trusted Advisors.

In this webinar Keith Keating, Global Learning Strategist at GP Strategies, will discuss the skills, vocabulary, and behaviors needed to embody the Trusted Advisor mindset. Keith will share insights and best practices to help change the perception your stakeholders may have on L&D being viewed as order takers and establish your team as Trusted Advisors.

Being recognized as a Trusted Advisor is a step in the evolutionary journey of L&D from fighting for a seat at the table to setting our own table and to being a forethought instead of an afterthought.

3 key questions answered in this webinar:

  • Why is being a Trusted Advisor critical to success for everyone (business partners, learners, L&D)?
  • What are the top 5 strategies for being recognized as a trusted advisor and not an order taker?
  • If your business partners want you to be an order taker, how do you change their mindset?


KEITH KEATING – Senior Director, Global Learning Strategist

With a career spanning over 20 years in learning & development, Keith Keating is currently pursuing his Doctorate at the University of Pennsylvania’s Chief Learning Officer program and has experience in a myriad of areas ranging from Process Transformation, Instructional Design, Leadership Coaching, and Operations Management.

More recently Keith has been leading clients on the development and execution of their global learning strategies. Regardless of the role, at the heart of everything Keith does centers around problem solving and being a Trusted Advisor.  He studied Design Thinking at MIT’s Sloan School of Management and found Design Thinking was a perfect tool to add to his problem solving "toolkit".  Since then, Keith has been utilizing Design Thinking to help Fortune 500 clients tap into understanding and resolving unmet customer and employee needs with a keen passion to help them prepare for the future of work.

ATD Capability Model Application

This event addresses the skill "Consulting and Business Partnering" under the Impacting Organizational  capability. To learn more about the ATD Capability Model, including to complete a self-assessment of your talent development capabilities, visit

Cancellation Policy: Cancellation must be received 24 hours before the event to receive a full refund. Contact for more information.


Email :

Address: 29488 Woodward Ave, #483 Royal Oak, MI 48073

Phone : 248-870-5014



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